FAQs
I ordered an item recently. When can I expect it?
Thank you so much! I am truly excited for you and can’t wait to hear all about how much it was loved and appreciated. If you ordered a customized item, such as a personalized piece, please expect your item to take approximately 2-5 business days to complete. On the other hand, if you ordered a non-customized item, you can anticipate your item to be ready within a timeframe of about 2-3 business days. If you find that you need your item sooner than expected, please feel free to send an email prior to placing your order, and we will do our best to accommodate your request.
Where is the pickup location in Westchester, NY?
The designated pick-up location is conveniently located in Ossining, NY. Once your item is prepared and ready for collection, the precise pick-up address will be provided to you. The pick-up process is designed to be simple and straightforward, and you will find the pick-up box easily accessible for a quick grab-and-go experience.
I have an upcoming event and need a custom item. Who can I contact?
I would love to help you turn your idea into reality. Please send an email to kokoriskocreations@gmail.com.